Frequently asked questions

These answers cover the most common Cadence Booking questions. The preceding guides contain the full setup procedures.

Why are no appointment times visible?

Check that the service is published and attached to an availability schedule. Then review weekly hours, date overrides, minimum notice, booking horizon, service duration, existing appointments, and the business time zone.

Where is my license key?

MD79 Inc. emails the key after purchase to the checkout address. Check junk mail, then use Resend license email in the customer portal if needed. Paste the key in Cadence Booking → Settings → License in WordPress.

Can I move the license to a new site?

Yes. In the customer portal, open Licenses and deactivate the former production site. Activate the same key on the replacement site afterward. Local and recognized staging sites do not consume the one-site production allowance.

What happens when the license expires?

Updates and downloads stop, and the customer-facing booking functionality locks. Cadence Booking preserves the services, appointments, schedules, and settings already stored in WordPress. Reactivation restores access without rebuilding that data.

Why did a customer not receive an email?

First confirm that the appointment exists. Check spam, WordPress mail logs, and your transactional mail provider. Verify the recipient address and sender authentication before creating duplicate appointments.

How do I verify a Stripe payment?

Compare the appointment record with the payment in your Stripe dashboard. Confirm the amount, currency, email, and successful status. Do not rely on an email notification as the sole evidence of payment.

Where can I get help?

Review the relevant guide and note the Cadence Booking version, WordPress version, PHP version, and exact error. Email [email protected] without including payment card data, passwords, or a complete license key.