Creating services

A service describes what a customer is booking. Give each service a specific name, duration, and customer-facing description so visitors can choose confidently.

Create a service

In WordPress, open Cadence Booking → Services and select Add service. Enter a concise name such as “Initial consultation,” add a useful description, and set the appointment duration.

Use the real time reserved on your schedule. If a 45-minute meeting also needs 15 minutes of preparation, account for that through the service timing or surrounding availability so back-to-back bookings remain realistic.

Set price and booking details

Enter the price customers should see and decide whether payment is required during booking. Prices and payment behaviour should match the information on the rest of your website.

Review any location or meeting instructions included with the service. Do not place private access links in public descriptions; send sensitive instructions in the confirmed-booking notification instead.

Assign availability

Choose the availability rules that apply to the service. A published service without usable hours will appear unavailable to customers, so verify the weekly schedule, date overrides, time zone, and any booking notice.

If two services use the same working hours, they can share a schedule while keeping their durations and customer instructions separate.

Publish and test

Save the service, then preview the booking calendar in a private window. Confirm that the name, duration, price, and available times are correct on both mobile and desktop.

Submit a test appointment after any material change. Testing catches schedule gaps and unclear copy before a customer encounters them.